From now on Yerevan residents can submit their complaints and existing problems to the Municipality online, via the mobile app. During the regular working meeting it was reported that the ‘Active Citizen” mobile application was launched on the “Active Citizen” platform. It makes it possible for citizens to report problems from any location leaving a text or voice message as well as attaching videos or photos. Together with the “Hot Line” service it has a feedback possibility, so citizens can get responses related to their problem solution.
“The “Active Citizen” platform and the “Active Citizen” app will become the key program of Yerevan Municipality services: they will make it possible to get informed about the citizens’ problems and for citizens to make various payments. It should become a unified platform for communicating with the municipality in relation to any problem or service”, stressed the Mayor.
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The territory of the Yerevan Zoo will grow from 29 ha to 34 ha: the plots on the Zoo’s balance will be put into use due to which it will become possible to increase the number of enclosures and to create more comfortable conditions.
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 The problem of resettlement of 44 families living in the buildings with 4th level of emergency at Artsakh street 4th lane has been solved. 23 families got keys to new flats, 21 families got certificates for purchasing flats, the problems of 7 families are going to be solved today.
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 More than 200 yard areas have been well arranged in 2023. The improvement program involved creation of playgrounds and football fields.
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The area adjacent to Torq Angegh statue will be turned into a special walk zone. The first stage activities have been over: at the beginning of next year the second stage is going to start. The program of full renovation of Minas Avetisyan square has been completed, and comfortable conditions have been provided for residents’ rest. 
“We have switched from the policy of construction development of the parks to the policy of making parks greened and better landscaped. The year of 2023 has been unprecedented from the point of view of parks improvement, and the upcoming year must be the year of greater volumes of work”, marked Tigran Avinyan.
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The city authorities have planned some solutions to regulate the busy traffic of the city. Street marking, installation of road sign and road partitions, as well as some construction solutions will be used next year to make changes in junctions and hubs so as to relieve the traffic load.
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Summarizing the activity of the year of 2023, Yerevan mayor Tigran Avinyan expressed gratitude for the large volumes of work fulfilled in different fields of the city economy and expressed confidence that in 2024 the Municipality staff will work with more enthusiasm and devotion to get more impressive results.